AC F&B · Bukit Merah
Launch line versus daily menu
A Singapore food group opened three Bukit Merah outlets with a strong Instagram launch and no through-line to in-store menus or delivery tiles. Franchise staff improvised taglines; the delivery app icon was a cropped logo that read as noise at small size.
We ran a positioning workshop, reduced the story to one repeatable line, rebuilt the design system with rules for small formats, and produced menu boards, delivery assets and a four-week content calendar from the same frame. Engagement improved over six months; we made no ROAS or viral guarantees.